The Payments Guy

Welcome to “The Payments Guy” — your ultimate guide to navigating the convoluted world of payments. Have you ever felt confused when reviewing your merchant account statement, understanding the role of payment gateways and processors, or dealing with customer disputes and chargebacks? You’re not alone! Each episode, we’re here to demystify the complex world of payments, bringing you top insights from industry experts and sharing real life payment horror stories that will help you make better informed decisions around accepting payments for your business.

Join in every other Thursday as we tackle the toughest questions and challenges in the payments space. From learning how to minimize the impact of disputes and chargebacks to exploring alternative payment solutions and ancillary services, The Payments Guy offers practical advice and solutions to help you successfully navigate the payments world. Plus, we'll feature interviews with experienced business owners and industry expert who provide valuable tips and tricks for streamlining your payments processes.

Whether you're looking to grow your business, avoid getting ripped off by your merchant services provider, or just want to understand the payments ecosystem better, “The Payments Guy” is your go-to resource.

Say goodbye to funding holds and pushy service providers —tune in and let us show you the money!

Host

Frank Sena

Meet Frank Sena, aka The Payments Guy—a seasoned Merchant Payment Specialist with nearly a decade of experience at PayDiverse. With a background in tech, advertising, and merchant services, Frank previously helped merchants grow their businesses and acquire new customers on Amazon Local’s platform during his role at Amazon.

Since founding PayDiverse, Frank is a self-taught payments expert, working to tackle high-risk merchant challenges and ensuring long-term success through strategic partnerships with reliable merchant banks and payments solutions.

Frank has embraced life as a digital nomad for the past 5 years, continuing his journey as a true citizen of the world. Currently based in New York, Frank is passionate about helping businesses make smart payments decisions and thrive. Outside of work, he loves fitness and travel - with South Africa, Portugal, and Indonesia being his favorite countries to live in.