The Payments Guy®
Welcome to “The Payments Guy®” — your ultimate guide to navigating the convoluted world of payments. Have you ever felt confused when reviewing your merchant account statement, understanding the role of payment gateways and processors, or dealing with customer disputes and chargebacks? You’re not alone! Each episode, we’re here to demystify the complex world of payments, bringing you top insights from industry experts and sharing real life payment horror stories that will help you make better informed decisions around accepting payments for your business.
Join in every other Thursday as we tackle the toughest questions and challenges in the payments space. From learning how to minimize the impact of disputes and chargebacks to exploring alternative payment solutions and ancillary services, The Payments Guy offers practical advice and solutions to help you successfully navigate the payments world. Plus, we'll feature interviews with experienced business owners and industry expert who provide valuable tips and tricks for streamlining your payments processes.
Whether you're looking to grow your business, avoid getting ripped off by your merchant services provider, or just want to understand the payments ecosystem better, “The Payments Guy®” is your go-to resource.
Say goodbye to funding holds and pushy service providers —tune in and let us show you the money!
The Payments Guy®
Chargebacks: The One Number That Can Shut You Down
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Your chargeback ratio is the one number that can permanently shut you out of credit card processing — not just with one bank, but across the entire industry. In this episode of The Payments Guy, Frank Sena breaks down exactly what chargebacks are, the thresholds Visa and Mastercard enforce right now, and the practical steps you can take today to protect your merchant account.
In this video, you'll discover:
• The real difference between a refund and a chargeback — and why it costs you far more
• The exact chargeback ratio thresholds in effect today (Visa's VAMP is now 1.5% — it's already here)
• Why over 45% of chargebacks come from your own customers, not criminals
• Proven tools and tactics to reduce disputes — including RDR, 3-D Secure, and chargeback alerts
• What the MATCH list is, why it lasts five years, and how to stay off it for good
Timestamps:
00:00 Introduction
01:30 What a Chargeback Actually Is
03:30 Your Chargeback Ratio & the Thresholds
06:30 Friendly Fraud — Most Chargebacks Aren't What You Think
08:30 What You Can Do to Stay Under the Line
11:00 The MATCH List: The Worst-Case Outcome
13:00 Key Takeaways
13:45 How PayDiverse Can Help
When you understand how banks think, you can build stable, long-term processing that protects your cash flow and your business. If you’re a travel merchant who wants stable payment processing, stronger approval odds, or protection against funding freezes, visit paydiverse.com or email support@paydiverse.com to get in touch with an expert today.
Have a question about something in the episode? Send your questions to Info@PayDiverse.com and check out our FAQ page https://paydiverse.com/faq
Connect with PayDiverse:
Instagram: https://www.instagram.com/paydiverse
Website: http://www.paydiverse.com
LinkedIn: https://www.linkedin.com/in/franksena
